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The Mindset of Improv in Sales
Apple Podcasts | Spotify | Google Podcasts | Stitcher A sales conversation, a customer service conversation, and a sales coaching session are, at heart, two-person improvisational scenes. The...
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7 BombBomb Features You Might Not Know About
You’ve mastered the art of recording and sending videos with BombBomb, but there’s much more to it than that. And you might be missing out on some of the best BombBomb features without even realizing...
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Returning the Human Voice to Marketing
Apple Podcasts | Spotify | Google Podcasts | Stitcher Are you using technology that creates barriers between you and your customers? Because spam, robocalls, and LinkedIn automations may just...
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Using Video When You’re Worried About Unconscious Bias
We all start out at least a little uncomfortable on video. We worry about the weird way our hair sticks out or the way our mouth moves when we talk (which we had never noticed before recording our...
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Bringing Empathy Back to Cold Emails
Apple Podcasts | Spotify | Google Podcasts | Stitcher The last cold email you received was probably disengaging at best and annoying at worst. This is likely the reason why the average cold email...
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6 Video Prospecting Ideas for Financial Advisors to Get More Clients
In the financial space, relationships matter. For most people, choosing a financial advisor is a big decision — one dependent on trust. But they can’t trust someone with their finances if they don’t...
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The 4 A’s of Customer Experience
Apple Podcasts | Spotify | Google Podcasts | Stitcher Yes, everyone should want customer experience (CX) to be an integral part of their organization’s DNA. But they should also accept that they,...
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Research: To Improve CX, Invest in EX
Apple Podcasts | Google Podcasts | Stitcher | Spotify Great employee experience (EX) drives great customer experience (CX). Great CX drives revenue growth. And great CX reinforces — but doesn’t...
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Appointment-Setting Tips: Set and Hold More Appointments With Video
In sales, you rely on appointments with prospects to close the deal. But people can be hesitant to meet with you. More often than not, this is because they live in a world overshadowed by technology,...
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Creating Conversational Relationships With Thousands of Customers
Apple Podcasts | Spotify | Google Podcasts | Stitcher The best conversation that you can have with a customer is one in which they don’t walk away without answers. That might sound obvious, but...
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How to Improve Employee Engagement With Video to Recruit and Retain Top Talent
You’ve put in the work to recruit ideal candidates for a job at your company, and then…crickets. This means you’ve stumbled into one of the biggest hurdles to overcome in recruiting — maintaining...
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So, You’ve Just Been Named VP of CX… Now What?
Apple Podcasts | Spotify | Google Podcasts | Stitcher You’re brand new to your customer experience (CX) role, which is brand new at your company. Everyone’s looking to you as the new dedicated CX...
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How to Deal With Inappropriate Comments From Customers
“Hey, princess.” “I see why you got your job.” “You’re so handsome.” If you are in a customer-facing role or you lead a team of customer-facing employees, these types of comments may sound familiar....
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Embed Video in Outlook Email With the All-New BombBomb Outlook Add-In
Want to easily and quickly embed video in Outlook email? Well, now you can. And no, it doesn’t require compressing any large video attachments or linking to YouTube uploads. All you need is one simple...
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Technology Adoption: Guiding Your Team to Implement and Use Video
You’re responsible for your team’s technology adoption and need them to start incorporating video messaging into their workflow with new software. But the response is a collective sigh. So how do you...
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Enhancing EX and CX Through Brand Storytelling
Apple Podcasts | Spotify | Google Podcasts | Stitcher A great customer experience (CX) is one you tell others about, and your brand relies on this form of storytelling. So much so, that brand...
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Human Factors and Design Thinking
Apple Podcasts | Spotify | Google Podcasts | Stitcher Want to develop ideal human-machine interactions within your organization? It starts with examining human factors, the science that explores...
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7 Creative Out-Of-Office Message Ideas Using Video
It never feels like the right time to take a day off work. After all, you’ve got a job to do, and people need you! You also know it’s disappointing for your clients and colleagues to be on the...
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Creating Sales and Customer Success Alignment
Spotify | Apple Podcasts | Google Podcasts | Stitcher Marketing, sales, customer success, product, development, executives — every team sees the customer a little bit differently. Each team’s...
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Building Customer-Centric Innovation Into Your Company Culture
Apple Podcasts | Spotify | Google Podcasts | Stitcher Being customer-centric means investing as a company in tools and strategies to continuously understand your customers. Being innovative means...
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