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Why Customers Leave and How To Win Them Back
If you want to know why customers leave and how to win them back, you’re in the right place. Our guest this week is David Avrin, a customer experience and marketing keynote speaker, consultant, and...
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Video Is Not the Differentiator – YOU Are
Some people come to BombBomb looking for a differentiator. And in our service, people find exactly that – a way to help you stand out and to have people feel more connected to you. More on that...
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Does Your Sales Team Hurt Customer Success?
Sometimes it’s a bad thing when the sales team closes the deal. A customer experience may involve a salesperson promising something that the customer success team can’t deliver. This causes problems...
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Rehumanizing Business (and the World) with Better Communication
Darin Dawson wants to rehumanize communication. And the planet. “I just think people are better face to face.” Today, almost all of us rely on email, texting, message boards, and other faceless...
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Branding Through Customer Experience Like Apple
For better or worse, your customer’s experience is your brand – the collective thoughts and feelings with which they’re left based on all their touchpoints with your people, product, and everything...
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Webinar Best Practices: How to Make Money with Your Next Webinar
Whether you’re doing regular webinars or spontaneous ones, they can be a great way to train prospects or customers and answer any of their potential questions. Webinars are also a great way to educate...
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Sales Strategy Mistakes and How to Fix Them
Your sales strategy is as much science as art. The secret is to understand how to improve the way customers buy, renew, and get retained. Jeremy Donovan, Senior Vice President of Sales Strategy at...
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Balancing Automation, Artificial Intelligence, and Human Relationships
If you think a checked box or a 1-10 rating on a survey is the only way to measure customer satisfaction, you’re in trouble. Customers give us feedback in all kinds of ways. And there are other...
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Top 5 Takeaways From the BombBomb Sessions at Rehumanize 2019
Last week, BombBomb hosted our very first Rehumanize Video Influencers Summit – a first-of-its-kind event to help business professionals rehumanize their businesses and communication with video....
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BombBomb Hack Week 2019: Vote for Your Favorite Project
In early May, our development team took a week off from their normal priorities to work on their passion projects. This specific week is called “Hack Week.” It allows our developers to play with new...
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How to Use Gmail: 10 Tips and Tricks That Will Make You Unstoppable
You’re a busy working professional. You don’t have enough time to tackle your email inbox, and it’s hard enough for you to remember all of the tasks that come with having a busy inbox. You use Gmail...
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You Have 100 Days to Create or Lose a Lifelong Customer
You’ve got one hundred days to make customers for life. Do you know which tools, techniques, and touches to employ to guarantee they’ll stay? Joey Coleman does. He’s a speaker, advisor, and writer...
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Better Ways to Build Trust with Your Customers
Trust matters when it comes to relationships. Therefore, it matters when it comes to the customer experience. People line up at the Apple Store’s Genius Bar in part because they’ve come to trust...
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Get Comfortable on Camera – Downloadable Guide
Learning how to become confident in your video abilities doesn’t come easy to everyone. To help ease people into the idea of video, we have created this guide. In it we tackle the four most common...
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BombBomb Named One of Inc. Magazine’s Best Places to Work
BombBomb has continued to grow at a rapid pace, increasing from 121 employees in November 2018 to 146 in May 2019. Throughout the growth, we’ve worked hard to maintain a positive, collaborative culture...
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The Best Customer Experience Delivers an Appropriate Experience
Sometimes, we get it backward. We focus on our KPIs or on what we think the customers need or want. We deliver experiences based on our own expectations … and then the customer leaves. Because we...
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The Top 9 Takeaways From A First-Of-Its-Kind Live Video Conference.
Last month we held our first ever live video conference, Rehumanize in Downtown Denver. The event brought together real estate and mortgage professionals from across the US, Canada, and even Europe to...
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Create Delight to Keep Customers for Life
What’s a surefire strategy to solidify your reputation for offering a superior customer experience? I’ll give you a hint. It involves burritos … and delight. Jordan Olivero is the Director of...
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Video for Insurance Agents – A Complete Guide.
As an insurance agent, I’m sure leads are a necessary part of your business. But did you know that producing regular and consistent video content can help you leverage your sphere of influence to get a...
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Why Customer Experience Is The Only Differentiator Left
No matter your role or your industry, people are going to tell stories about their experiences with you. It’s been said for a long time that customers who have a negative experience with a...
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