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Holiday Greetings for Business: Genuine Ways to Reach Out to Your Clients...
Everything about this year has been unprecedented. All of us are lacking human connection and feeling higher levels of stress and isolation. It’s hard to know the right time to reach out to your...
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The Magic of Creating Memories at Specific Moments
Apple Podcasts | Google Podcasts | Stitcher | Spotify How can I be helpful to someone? How can I turn negative situations into positive ones? How can I make someone look good to the other people...
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The Ultimate 25 Customer Experience Quotes to Guide Your Business
Providing an exceptional customer experience is no longer an option. It’s instrumental to the success of your business. Drop the ball, and people will turn to your competitors. Ensure you’re on the...
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Improving Retention (From the First Hello)
Apple Podcasts | Google Podcasts | Stitcher | Spotify We invest so much time and energy into acquiring new customers. But what about retaining and growing current customers? While we all know...
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Personas Don’t Drive Revenue … Mindsets Do
Apple Podcasts | Google Podcasts | Stitcher | Spotify There’s a relatively simple formula for mindset-driven marketing that quadrupled sales leads for luxury yachts. And yes, this happened during...
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Finding Your Customer’s Aha Moment
Apple Podcasts | Google Podcasts | Stitcher | Spotify Have you ever had a moment where a new concept or idea just … clicked? When it all made sense? When it all came together and became clear? An...
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The Inbound-Freemium Connection
Apple Podcasts | Google Podcasts | Stitcher | Spotify Today, though, marketers and technology have had to level up their online customer experience. An out-of-date online presence shows you aren’t...
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Introducing the BombBomb Microsoft Edge Extension
You send an email to a prospect or client. And…no response. It’s discouraging, but what if you aren’t reaching them in the places they interact most? It’s easy to focus on the inbox, but what if the...
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How to Identify Ideal Customers Using Video Analytics
The benefits of email tracking go much deeper than most people realize. Think about it… If we don’t know who’s actually receiving our emails or engaging with the content we’re sending — who do we...
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Building a Personal Experience Into Your Customer Experience
Apple Podcasts | Google Podcasts | Stitcher | Spotify Customer experience (CX) usually manifests in a one-to-many or a one-to-few relationship style. But personal experience (PX) is CX on a...
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Leading and Selling with Noble Purpose
Apple Podcasts | Google Podcasts | Stitcher | Spotify Purpose is your reason for being — why you do what you do. But noble purpose means that what you do is in the service of others — perhaps your...
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Building Customer Experience From the Ground Up
Apple Podcasts | Google Podcasts | Stitcher | Spotify Would you ever require someone to have a conversation with your company’s founders before closing a deal? As in, you won’t sell your product...
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The 6 Ps of Writing, Publishing, and Selling Your Book (Part 1 of 2)
Apple Podcasts | Google Podcasts | Stitcher | Spotify If one of your goals for 2021 includes writing, publishing, and selling a book, you might be looking for a roadmap right about now. At the...
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(Re)Humanizing Your Events, Content, and Community
Apple Podcasts | Google Podcasts | Stitcher | Spotify Every business is a relationship business. It’s crucial to humanize a brand with personal touches in order to build the relationships that are...
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Building Relationships With Customers: 7 Ways to Create Authentic Connection...
Cultivating strong relationships is a surefire way to create loyal customers. If you don’t focus on building relationships with your customers, they’re more likely to go elsewhere. People want to feel...
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Closing Both Loops with Voice of the Customer
Apple Podcasts | Google Podcasts | Stitcher | Spotify One of the jobs of Customer Success (CS) is to close the little loop — to answer a customer’s question or to solve her or his problem. But...
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Your First 30, 60, and 90 Days in a New CX Role
Apple Podcasts | Google Podcasts | Stitcher | Spotify You’re in a new company and in a new customer experience (CX) role. So, what should the next 30, 60, and 90 days look like for you to see...
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The 3 Cs That Make or Break the SDR Experience
Apple Podcasts | Google Podcasts | Stitcher | Spotify Imagine you’re a new sales development representative (SDR), and your manager’s expectation is some variation of “Shut up and dial.” As that...
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How to Better Use BombBomb’s New Team Management Features
More often than not, being a team manager means you have a lot on your plate! From inspiring success and tracking team analytics, to setting goals and maintaining communication with senior leadership –...
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The 6 Ps of Writing, Publishing, and Selling Your Book (Part 2 of 2)
Apple Podcasts | Google Podcasts | Stitcher | Spotify Writing and publishing a book opened doors that we didn’t know existed. We met new people, found new opportunities, and received other...
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